Refund policy

Mamacita’s Return & Refund Policy 💌

We want you to love your purchase, but if something isn’t quite right, here’s how we can help!

Returns & Exchanges

✨ 3-Day Return Policy: You have 3 days after receiving your item to request a return.
✨ Condition: Items must be unworn, unused, with tags, and in their original packaging. Receipt or proof of purchase is required.
✨ How to Start: Email us at mamacita.kenya@gmail.com to initiate a return. Returns must be sent to:
Riverside Square, Riverside Drive Apt.905 Block B (Return shipping fees are the customer’s responsibility.)

⚠️ No surprise returns! Items sent back without prior approval won’t be accepted.

Damaged or Wrong Items?

Oops! Let us fix it.
🔍 Inspect ASAP: Check your order upon delivery. If there’s damage or a mistake, notify us within 24 hours with clear photos (slide into our DMs @mamacita.in.pink). We’ll make it right!

Non-Returnable Items

Sorry, babe—these can’t be returned (hygiene first!):
❌ Perishables (food, flowers, etc.)
❌ Custom/personalized items
❌ Lingerie & underwear
❌ Makeup & beauty products (sealed or used—no exceptions!)
❌ Sale items & gift cards

Exchanges

Changed your mind? Swap it!
🔄 Store Credit: Return your item, and once approved, you’ll get 48 hours to pick a replacement (no sale/promo items).
🚚 Delivery Fee: Applies for exchanges—our driver’s gotta eat too!

(Psst! Exchanges depend on stock. If your dream item’s gone, choose another or wait for restock.)

Mombasa & Neighboring Cities

🌊 5-Day Cooling-Off Period: Shipped from Mombasa? You have 5 days to cancel/return (same conditions apply).

Refunds

💸 Approved? We’ll refund via your original payment method (M-Pesa, etc.) within 10 business days.
⏳ Bank delays happen! If it’s been 15+ days, email us.

Note: Refunds only apply for damaged/unreplaceable items (with photo proof within 24 hrs). Otherwise, exchanges or store credit only.

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We’re here to help! 💖 DM us @mamacita.in.pink or email mamacita.kenya@gmail.com for any questions.

Thanks for shopping with us—stay fabulous! ✨