Shipping policy

Mamacita’s Shipping Policy 🚛💖

We love delivering happiness to your doorstep! Here’s how it works:

Delivery Fees & Zones

📍 Nairobi General:

• Standard delivery fee: KSh 350 (for orders under KSh 5,000).

• Spend KSh 5,000+? Congrats, you get FREE delivery! (Covers up to KSh 350—see exceptions below.)

📍 Mombasa:

• Flat fee: KSh 350 (via Data Rush, door-to-door).

• Need a different courier? You’ll arrange pickup/payment yourself (just let us know in advance!).

📍 Other Areas:

• Shipping costs vary. We may use Wells Fargo or other services—contact us before ordering for a quote!

⚠️ Note: Free delivery (for KSh 5,000+ orders) only covers up to KSh 350. If shipping costs more (e.g., remote areas), you’ll cover the difference.

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Delivery Fees (Based on Your Zone)

📍 Riverside & Nearby Areas: KSh 350
(Covers zones within a 5km radius of Riverside Square—confirm your address at checkout!)

📍 Mid-Distance Zones (e.g., South B, South C): KSh 400

📍 Further Zones (e.g., Karen): KSh 500

✨ Spend KSh 5,000+? Get FREE delivery! (Covers up to KSh 350—you pay the difference for higher zones.)

Mombasa & Beyond

• Mombasa: Flat KSh 350 via Data Rush (door-to-door).

• Other Towns: Need a special courier? You’ll arrange pickup/payment (just give us a heads-up!).

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Important Notes

⏳ Processing Time: Orders ship within 24 hrs (unless pre-order).

📦 Tracking: We’ll share tracking details via INSTAGRAM DIRECT MESSAGE ONLY once your order is dispatched!

🛵 Rider Alert: Fees depend on distance from Riverside Square, Riverside Drive.

💬 Changes? Need to update your address or courier? Email us within 24 hours at mamacita.kenya@gmail.com.

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Have Questions?

Slide into our DMs @mamacita.in.pink or email mamacita.kenya@gmail.com—we’re happy to help!

Thanks for shopping with us, darling! Stay fabulous. ✨