Shipping policy
Mamacita’s Shipping Policy 🚛💖
We love delivering happiness to your doorstep! Here’s how it works:
Delivery Fees & Zones
📍 Nairobi General:
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Standard delivery fee: KSh 350 (for orders under KSh 5,000).
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Spend KSh 5,000+? Congrats, you get FREE delivery! (Covers up to KSh 350—see exceptions below.)
📍 Mombasa:
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Flat fee: KSh 350 (via Data Rush, door-to-door).
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Need a different courier? You’ll arrange pickup/payment yourself (just let us know in advance!).
📍 Other Areas:
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Shipping costs vary. We may use Wells Fargo or other services—contact us before ordering for a quote!
⚠️ Note: Free delivery (for KSh 5,000+ orders) only covers up to KSh 350. If shipping costs more (e.g., remote areas), you’ll cover the difference.
Delivery Fees (Based on Your Zone)
📍 Riverside & Nearby Areas: KSh 350
(Covers zones within a 5km radius of Riverside Square—confirm your address at checkout!)
📍 Mid-Distance Zones (e.g., South B, South C): KSh 400
📍 Further Zones (e.g., Karen): KSh 500
✨ Spend KSh 5,000+? Get FREE delivery! (Covers up to KSh 350—you pay the difference for higher zones.)
Mombasa & Beyond
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Mombasa: Flat KSh 350 via Data Rush (door-to-door).
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Other Towns: Need a special courier? You’ll arrange pickup/payment (just give us a heads-up!).
Important Notes
⏳ Processing Time: Orders ship within 24 hrs (unless pre-order).
📦 Tracking: We’ll share tracking details via INSTAGRAM DIRECT MESSAGE ONLY once your order is dispatched!
🛵 Rider Alert: Fees depend on distance from Riverside Square, Riverside Drive.
💬 Changes? Need to update your address or courier? Email us within 24 hours at mamacita.kenya@gmail.com.
Have Questions?
Slide into our DMs @mamacita.in.pink or email mamacita.kenya@gmail.com—we’re happy to help!
Thanks for shopping with us, darling! Stay fabulous. ✨